Universiti Putra Malaysia
Download Latest Complete Journal - JSSH Vol. 24 (S) Jul. 2016
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1
Full Article
(Downloads: 22)
Abstract (Viewed: 6)The aim of this research is to determine the factors that may affect user awareness when using KM Portal. It analyses KMS using factor analysis to determine the factors influencing user awareness of KM Portal. Research is done through questionnaire on 275 respondents to collect data on KM Portal. The study showed that three factors influenced user awareness for KM Portal, 1) quality of KM Portal content and features; 2) admin and company participation; 3) user participation. All factors produced a model that can be used for the calculation of user awareness of KM Portal. It also showed that in terms of data processing, the current state of KM Portal is barely sufficient. Thereby suggesting that the company can increase user awareness of KM Portal by improving the three factors mentioned.Knowledge; Knowledge Management System; Evaluation; Factor Analysis; User Awareness
2
Full Article
(Downloads: 16)
Abstract (Viewed: 1)The purpose of this study is to determine whether Perceived Quality, Brand Identity and Korean Popular Culture influence decisions on product purchases. This research used path analysis to determine the relationship among these variables. Statistical analysis shows that Product Perceived Quality has 0.741 direct contributions to Purchase Decision while Brand Identity has 0.792 direct contributions to Purchase Decision. Based on the value of R Square 0.670 Product Perceived Quality together with Brand Identity has 0.670 (67.0%) influence on Purchase Decision. Based on the results of this research, customer assessment of Product Perceived Quality, Brand Identity, Popular Culture and Purchase Decision is good. .Product Perceived Quality, Brand Identity, Popular Culture, Korean Wave, Purchase Decision
3
Full Article
(Downloads: 15)
Abstract (Viewed: 2)Campaign is a socialisation programme to deliver relevant knowledge, ideas, vision, mission and programmes of political work by individuals or political organisations with the goal to change attitudes and behaviour of voters. Similarly, programmes or activities of a political campaign are also aimed at influencing students who have reached the voting age to elect the president of Indonesia in 2014. This study carried out a context-based investigation into how political campaign material influences student voters in Third Grade Senior High School students at Bekasi West Java, Indonesia. The purpose of this study was to determine the influence of political campaign material on high school voters. This Experimental Design research consists of an experimental group and a control group. Findings indicate that there are significant effects of political campaign material on the beginner voters. Results showed that the mean scores of Experimental Group (86) was higher than Control Group (78.6), or tn is higher than tt (tn = 2.074 and tt = 2.021).Communication, Political Campaign, Campaign Material, Socialisation, Beginner Voters' Knowledge, Students, General Election
4
Full Article
(Downloads: 15)
Abstract (Viewed: 1)This research aims to measure the readiness of employees for the implementation of knowledge management in order to achieve the support and readiness stage of employees of PT. Mineral head office. This research is a descriptive study using quantitative data analysis. The authors distributed questionnaires to all employees at PT. Mineral's head office; 183 questionnaires were returned from the respondents for analysis. The analytical technique of the Structural Equation Model (SEM) is used to determine whether models and indicators are correct and to enable the measurement of the readiness of the employees. Confirmatory Factor Analysis (CFA) first order and second order were constructed using the statistical software, SPSS and AMOS. The variable of employee readiness comprised socialisation, externalisation, combination and internalisation (SECI process, in short).The result shows that PT. Mineral employees are highly ready to implement knowledge management. This means that employees of PT. Mineral are willing to encourage knowledge management activities. Based on the results of the study, to achieve the readiness stage, PT. Mineral should consider reviewing their programmes based on the SECI model.Employee readiness, knowledge management, SECI model
5
Full Article
(Downloads: 24)
Abstract (Viewed: 3)This study aims to determine the effect of expectancy effort, social influence, performance expectancy, website design, experience, Internet banking and Internet usage skill in the use of Internet banking in Bandung Raya, Indonesia. Partial Least Square was used to examine the model used in this study. The results show that expectancy effort does not have a significant effect on performance expectancy in the use of Internet banking, social influences do not have a significant effect on performance expectancy in the use of Internet banking but performance expectancy has a significant effect on effort expectancy and social influences in the use of Internet banking. Website design has a significant influence on the behaviour of Internet banking websites. Website design has a significant impact on the use of Internet banking through mediation of performance expectancy. Prior experience has a significant effect on effort expectancy in the use of Internet banking. Prior experience has significant influence performance against expectancy in the use of Internet banking. Prior experience has a significant effect on website design in the use of Internet banking. Internet skill does not have a significant effect on performance expectancy in the use of Internet banking.Website design, Internet banking, PLS (Partial Least Square), UTAUT, Internet skill
6
Full Article
(Downloads: 11)
Abstract (Viewed: 2)Business competition in the marketing world today is getting tougher. It takes the right strategy to be able to attract the attention and interest of consumers. One strategy applied by businesses is to use a foreign language, especially English, in their branding because brand names in the Indonesian language are perceived to be less credible. The purpose of this study was to analyse the influence of brands in English on the purchase-decision process of consumers of cosmetic products made in Indonesia. This was a causal research study using the quantitative approach and it involved 400 respondents in Bandung chosen by convenience sampling. The research model was made of two variables, which were brands in a foreign language (i.e. the attributes of benefits, values, culture, personality and user) and the purchase-decision process. The data collected were processed using path analysis techniques. The results showed that use of the brand in English influenced the purchase-decision process of buying cosmetic products made in Indonesia and only the attributes of benefits, culture, personality and user partially gave influence to the purchase-decision process of consumers of cosmetic products made in Indonesia.Brand, purchase-decision process, cosmetics, path analysis
7
Full Article
(Downloads: 11)
Abstract (Viewed: 2)This research aims to determine what factors are needed to design Cannes shoes, a brand of eco-friendly footwear products, and to examine the theory behind the implementation of Quality Function Deployment (QFD) related to eco-products. Samples were collected by distributing questionnaires with non-probability sampling to 100 respondents to define what customers want in eco-shoes. The data were then analysed by QFD. An in-depth interview with the product owner was carried out to determine technical specifications and also to determine benchmarking with two competitors. The results showed that customers want comfortable shoes manufactured using eco-friendly materials. The technical response to Cannes environmentally-friendly shoes is that they are made from genuine leather, they use natural dyes and they have a foot bed, eco-friendly soles and shoe construction that are comfortable for wear. The variables tested showed a good relationship with one another. Comparison with its competitors showed that Cannes is considered far superior in quality by consumers. The technical evaluation considered the use of these elements: Horween leather, natural dyes, arc-technology foot bed, eco-friendly sole 100 % reuse and recycle and Norwegian welt construction.Environmentally-friendly design, house of quality, quality function deployment
8
Full Article
(Downloads: 7)
Abstract (Viewed: 4)This article discusses the impact of the implementation of HR sustainability practices through human resource policies on employee productivity of SMEs. Secondly, this article also discusses the results of a comparative analysis of the validity and reliability of two studies, namely pilot test and the actual research. Both analyses were conducted through an instrument used to measure the influence of human resource sustainability practice on employee productivity of SMEs through an HR policy. The instrument is based on a research model introduced by Gollan (2000), 'Model factors that influence HR sustainability'. This research does not only attempt to prove that the instrument is strong in terms of content validity (previous studies) but also in terms of construct validity, predictive validity and reliability. The analysis results show that all the variables used in the instruments have a high value of reliability and validity in both studies. In addition, this article indirectly proves that the Gollan (2000) model has empirical proof for future research. This is supported by the stakeholders and institutions theory.HR sustainability practice, human resources policy, employee productivity, small and medium enterprises
9
Full Article
(Downloads: 9)
Abstract (Viewed: 2)This research is conducted to find out how radio broadcasts as media communication abroad can be managed for excellent performance excellence and can build the image of Indonesia and Taiwan as local governments. The focus is to discover how communication used by Radio Taiwan International (RTI) for Indonesian citizen can build a good image for governments. The result of this study shows: First, image building through radio broadcasting for governments can be done through the role of radio as a medium of communication between the government and local communities. Second, the method of delivering the message for female radio listeners is a two-way communication in which the broadcaster has to prepare direct conversation with the listeners or provide time to speak directly as a friend in the real world. Third, radio programmes that are ethnically coloured are an effective form of radio programme for citizens abroad that supports image building. The conclusion of this study is that image building through radio can be done for female Indonesian citizens in Taiwan because radio as a medium of socialisation works as two-way communication and it can be ethnically coloured.Image building, Indonesian, Radio Taiwan International
10
Full Article
(Downloads: 10)
Abstract (Viewed: 2)The objective of this empirical research is to examine the major determinants of transfer pricing aggressiveness in Indonesia. This research used a sample of multinational companies listed in the Indonesian Stock Exchange (IDX) from the period of 2010 to 2012. The data analysis was based on the company's financial statements generated from the IDX. Transfer pricing aggressiveness was measured by TPRICE index, which consists of items that represent occurrences of non-arm's length transactions. Six determinants of transfer pricing aggressiveness were tested in this study, including firm size, profitability, leverage, intangible assets, multi-nationality and tax haven utilisation. To test the model, multiple regression analysis was applied. Based on the results, the authors discovered that firm size and leverage are positively associated with transfer pricing aggressiveness, while intangible assets and multi-nationality are negatively associated. This study also shows that profitability and tax haven utilisation are not related to transfer pricing aggressiveness.Transfer pricing, tax avoidance, arm's length principle, Indonesia
11
Full Article
(Downloads: 10)
Abstract (Viewed: 2)The purposes of this study was to determine the scale of diffusion of innovation websites in consumer behaviour of two different groups, online and regular students. Previous studies showed that interactive website service, motivation to use the website, Internet literacy and user satisfaction were related to consumer behaviour. Therefore, this research considered user satisfaction as an intervening variable. Analysis of the six hypotheses used the Structure Equation Model with the analytical tool, WrapPLS, for both groups. The respondents were sampled from online students, numbering 274 respondents from two universities and regular students numbering 317 respondents from six universities. The results show that the online student's behaviour was diffused more by the innovation of the website rather than that of the regular students. Furthermore, student's satisfaction served as an intervening variable, which means that student's satisfaction is a must for universities to consider. Moreover, data provided by the online students showed that website interaction for student behaviour was not significant. The student behaviour was not significant to the scale of diffusion of innovation websiteThe five other hypotheses support the theory of diffusion innovation on consumer behaviour.Comparative, consumer behaviour, diffuse, innovation website, online students, regular students
12
Full Article
(Downloads: 9)
Abstract (Viewed: 2)This study endeavours to investigate the mediating role of synergy mentality between strategic planning relationship and a firm's performance. The study used the descriptive research design and the conceptual framework was tested using a multiple regression model. Data were collected using questionnaires distributed to senior managers, general managers and directors of manufacturing companies in Indonesia. The hypotheses were analysed using IBM SPSS. The results suggest that not only does strategic planning have a direct impact on a firm's performance but also on the mediating role of synergy mentality. In support of past findings, the present study shows that strategic planning has a positive relationship related to a firm's performance especially with synergy mentality within a firm's managerial levels. The present study is one of the first to empirically examine and confirm the mediating role of synergy mentality on strategic planning and firm performance. Diction, ethnicity, ethnocentrism, initial resistance, intrinsic, jihad fi sabilillah, Malay ethnic, William Graham Sumner
13
Full Article
(Downloads: 7)
Abstract (Viewed: 1)There are numerous researchers studying the substance of innovation in an organisation. Teamwork is always the essential part of innovation in organisation; in other words, good teamwork is an important ingredient in achieving innovation. In higher education institutions, many strategies have been implemented to achieve innovation. This paper uses the Team Quality Construct (TWQ) from Hoegl and Gemuenden (2001), which highlights several factors namely, communication, mutual support and balance between member contributions, coordination, effort and cohesion as being other essential qualities for the generation of innovation. In addition, this paper examines the relationship between teamwork and innovation by using TWQ and the Innovation Competency Development (INCODE) assessment at BINUS University International. INCODE is a form of assessment that has been implemented in BINUS' Project Hatchery classes for first-semester students from diverse academic backgrounds. The results of the study have signified the role of teamwork as a construct that influences innovation significantly. The study showed that there were no differences in respondents' perception of teamwork among students enrolled in different programmes included in the sample population. This proved that teamwork can be considered as the main contributing factor in innovation generation. Teamwork, innovation, innovative pedagogy, developing ideas, Project Hatchery, Indonesian higher education, INCODE, communication
14
Full Article
(Downloads: 9)
Abstract (Viewed: 1)For Small and Medium Enterprises (SME), quality is one of the factors that determine the success of their products in competition, especially in this era of globalisation. This study was conducted on small and medium companies that produce various products made from soybeans. The problem faced by the company is located in the production process, especially regarding the quality of its products. The purpose of this research is to investigate types of disability and the factors that cause disability issues in the production process. Data are analysed using the six sigma method, which aims to identify and decrease factors that cause disability. Six sigma claims that focussing on reduction of variation will solve process and business problems. By using a set of statistical tools to understand the fluctuation of the process, management can begin to predict the expected outcomes of that process that do not fulfil the standard and texture, caused by human factors, raw materials, production methods, machinery and equipment. The results of this analysis are expected to contribute to the company in order to be able to increase the quality of production so the company is able to grow and compete effectively in the marketAnalysis, quality, six sigma
15
Full Article
(Downloads: 12)
Abstract (Viewed: 1)In this research article, we present our work on building computational prediction models to dynamically predict users' purchase behaviours by implementing Hidden Markov Models (HMM). The models can be used by decision makers in a company to develop a strategy (e.g. marketing, products development) based on the prediction results. We evaluate the model using our datasets of Facebook. We collected the data by utilising Facebook API. Furthermore, we implemented a Hidden Markov Model (HMM) algorithm to the datasets to provide a dynamic prediction of customers' purchase behaviours over time. In the preliminary evaluation, we implemented our model to the datasets with t=2. In our datasets, we found that the category, electronics, was the most favourite topic to discuss, share and like regarding electronics. Interestingly, we found that a positive direction for its trend appeared in the second run of the model.Customer purchase behaviour, Hidden Markov Model, Facebook datasets, strategic management, computational prediction model
16
Full Article
(Downloads: 8)
Abstract (Viewed: 2)The purpose of this research is to provide understanding of knowledge management function in PT X for technical account managers in premier delivery, improving business processes, pooling redundant tasks and simplifying onboarding processes. The analysis and modelling method used was in accordance with ITIL v3 (2011), one of the most widely used IT management tools. It was found that employees experiencing work overload can benefit greatly from the establishment of knowledge management. Previously, there was limited knowledge management in PT X, and also, it was not specific to the needs of PT X. Expected results of this research were a change in process and establishment of a new function within PT X. This project will benefit users in improving processes, gathering and distributing knowledge and offloading some amount of workload experienced by technical account managers in PT X by using knowledge management.Knowledge management, services, delivery, ITIL
17
Full Article
(Downloads: 9)
Abstract (Viewed: 2)The purpose of this study is to investigate the impact of perceived price value and perceived product quality functional value on brand loyalty and purchase intention along with perceived value of transaction as a moderator variable. A survey was conducted with 200 consumers of Toto brand products. Structural equation modelling and Partial Least Square (SEM-PLS) were used for data analysis. This study is important in terms of perceived price value in terms of its effect on brand loyalty, purchase intention and perceived product quality functional value. The results of this study can help businesses (Toto in this specific case) to determine strategy and create correct value perception.Perceived price value, perceived product quality functional value, brand loyalty, perceived value of transaction, purchase intention
18
Full Article
(Downloads: 8)
Abstract (Viewed: 1)Being aware of the knowledge transfer process enables small and medium enterprises (SMEs) to improve their organisation. Despite the many barriers that prevent SMEs from conducting knowledge transfer, SMEs should be aware of the factors that should be considered in the knowledge transfer process. This paper aims to operationalise factors that should be considered in the knowledge transfer process, especially in small and medium enterprises (SMEs). From interviews conducted with 13 employees as informants, we discovered indicators for each dimension that we adopted from the original model, namely, co-worker, senior employee and director for the dimension, actor; job-related and non-job-related for the dimension, context; services and product for the dimension, content, and for the dimension, media, we identified website, e-mail and chatting application. We also identified a new dimension that was not mentioned in the original model, namely, time, which comprises frequency and duration as indicators.Knowledge transfer, knowledge transfer factors, small and medium enterprises (SMEs)
19
Full Article
(Downloads: 9)
Abstract (Viewed: 1)This study is conducted to analyse how much influence the Employee Stock Option Programme (ESOP) has on job satisfaction on employee commitment at the Financial Directorate of a telephone company in Indonesia. In 2013, the company offered ESOP to all employees including subsidiaries who were still active in 2012 as an incentive for performance in 2012. Variables in this study are ESOP and job satisfaction as independent variables and employee commitment as the dependent variable. Data are collected by distributing a questionnaire to respondents. This research used path analysis techniques to analyse the data. The results showed that employees of the telephone company perceived ESOP as being good, and that job satisfaction and commitment of employees were high. The influence of ESOP and job satisfaction to commitment is significant with a value of 56.3%. Therefore, the company should continue such programmes ESOP, job satisfaction, employee commitment
20
Full Article
(Downloads: 9)
Abstract (Viewed: 1)PT XYZ, although the largest telecommunication services provider in Indonesia still focusses on improving their performance and existence, not only through excellent quality, but also by controlling their workflow process in making product realisations or innovations. This research aims to evaluate several processes of product realisation. Using descriptive analysis, data gathering is divided into two phases: the quantitative and qualitative phase. the research shows that PT XYZ, through its R&D Unit, has carried out every process in product realisation in accordance with ISO 9001:2008. However, the findings show that continuous improvement and innovation in several areas are still needed. Better documentation at every stage in design and development is needed to enable better control and evaluation of the product realisation process..Quality management sytem, ISO 9001:2008, innovation, product realisation
21
Full Article
(Downloads: 16)
Abstract (Viewed: 1)This research describes how the enabling factors influence knowledge sharing in Indonesia. The samples are 267 employees from three different companies in Indonesia. The results of this research show that knowledge sharing has been well implemented in the three companies. The enabling factors that influence knowledge sharing are at the individual, organisational and technological levels. Among them, the technological factor is found to be the strongest. Employees in Indonesia are very cooperative and helpful in the implementation of knowledge-sharing activities. Although the rewards from the organisation are not high enough, knowledge sharing activities are still very well conducted. In order to increase knowledge sharing activities, more concern and appropriate follow-up are needed, especially with regards to technological factors.Individual factors, organisational factors, technological factors and knowledge sharing

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