e-ISSN 2231-8542
ISSN 1511-3701

Home / Regular Issue / JTAS Vol. 29 (4) Dec. 2021 / JSSH-8181-2021


HRM and Employee Significant Behavior: Explaining the Black Box through AMO Theory

Nik Hazimah Nik Mat, Wan Norhayati Mohamed, Hayatul Safrah Salleh and Yusnita Yusof

Pertanika Journal of Tropical Agricultural Science, Volume 29, Issue 4, December 2021


Keywords: AMO theory, behavior, employee performance, hotel, human resource management, job expectations

Published on: 13 December 2021

The purpose of this study is to explore the employees’ perceptions towards the role of HRM policies and practices in assisting them to perform the desired behavior in contributing to the organizational goals achievement. Employees’ perceptions are explored through their actual experiences with the implementation of HRM policies and practices. Interviews were conducted with employees in five different star-rating hotels to understand contextual factors that can be observed. Different perceptions on the role of HRM policies and practices in influencing employees’ performance are reported from the interviews. Instead of acting as a medium to transmit the message of their work expectations, employees view the HRM policies and practices as a common process happening in their organization and unrelated to their work demand. Therefore, findings of this study could light a torch of awareness for organizations to give more attention to the employees’ responses and feedback to minimize their dysfunctional behaviors that are detrimental to organizational achievement. Suggestions are given to increase the employee desired behavior relevant to the organizations from the perspective of AMO theory.

ISSN 1511-3701

e-ISSN 2231-8542

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