e-ISSN 2231-8542
ISSN 1511-3701

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Crisis Communication in an Internal Conflict: A Social Constructionist Perspective

Dian Purworini, Engkus Kuswarno, Purwanti Hadisiwi and Agus Rahmat

Pertanika Journal of Tropical Agricultural Science, Volume 25, Issue S, August 2017

Keywords: Conflict, crisis communication, family members, responses, social constructivism, private organisation

Published on: 28 Jun 2018

This study examines the process of communication during a crisis between family members in a private organisation. Using the perspective of social constructivist theory, this study describes the communication dynamics among disputing parties as well as the stakeholders. Twelve in-depth interview transcripts were analysed using a pattern matching method based on an interpretive case study a conflict involving the Royal Palace of Surakarta. The findings suggested that communication during the crisis was inclined to be dominated by the disputing parties while stakeholders were relatively passive. Additionally, disputing parties used different responses to carry out communication with stakeholders. Since this study focused only on a single major case rather than on multiple cases, the characteristics of crisis were not explored nor could the findings be generalised. Therefore, further studies which involve multiple cases are required. Social constructivism in managing an organisational crisis is vital as crisis should be addressed appropriately since it represents the construction of perceptions among the members of the organisation. Therefore, communication between both parties should be strategic, instead of passive where it is taken for granted.

ISSN 1511-3701

e-ISSN 2231-8542

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