This paper presents the result of a study on perceived benefits of obtaining ISO 9000 certification. In addition, the link between the intentions of seeking ISO certification with perceived benefit was explored. The results were based on a survey of 405 Malaysian companies with 307 being ISO companies and 98 non-ISO companies. The study revealed that three internal benefits were expected from ISO exercise: (1) Better Documentation (2), Greater Quality Awareness, and (3) Improved Measurement System. For external benefits, these items were identified: (1) Improved Customer Satisfaction, (2) Higher Perceived Quality, and (3) Competitive Edge. Statistical results on the link between the reason for seeking the certificate with perceived benefit have indicated that companies with developmental reasons have higher perceived internal benefits in areas such as: (1) Reductions in Scrap, (2) Improved Departmental Co-operation, (3) Greater Quality Awareness, and (4) Higher Preventive Action, as compared to non-developmental companies. For pair developmental and mixed, significant difference was only evidenced for greater quality awareness. No significant differences were identified for pair mixed and non-developmental. In terms of external benefits, significant differences were not found for any combination of reason seeking certification. This may be due to the fact that external benefits were exogenous factors that could not be considered as reasons for seeking certification.
Numerous studies have documented positive relationships between overall job satisfaction and organisational commitment. Some research has, however, focused on the individual facets of job that constitute the overall job satisfaction. The study's design involved a survey of workers in a variety of electrical and electronic industries in the Klang Valley in Malaysia. The responses of a total sample of 426 operators were submitted to a series of Pearson Product Moment Correlation and multiple regression analysis in order to test the hypotheses. As hypothesized the results provided evidence to support that satisfaction with the individual facets or dimensions of job satisfaction (Herzberg's Job satisfaction model) were all positively related to organizational commitment. Multiple regression analysis supported the hypothesised relationships between five variables in Herzberg's model and organisational commitment. Overall, both the intrinsic (motivational) factors and the extrinsic (hygiene) factors of Herzberg's model were found to have relevance and practical implications for predicting organisational commitment.
Job satisfaction, organisational commitment, job performance, facets of job satisfaction
This paper examined correlates of academic help-seeking behavior from a cognitive-motivational perspective. Briefly, the study examined motivational and attitudinal factors that help explain reported help-seeking behavior among 453 Malaysian undergraduates enrolled in an English Business Report Writing course at a university in Malaysia. The study investigated the relationships between perceptions of cognitive and social competence, goal orientations, and attitudes toward help seeking. Findings suggested that students who adopted a task-focused goal in learning sought to extend their mastery and understanding of the course, and would also seek more help whenever needed. Since task-focused students were more concerned about subject mastery, rather than being judged able by others, they would view teachers and peers as less threatening. The negative relationship between avoidance help-seeking, perceived cognitive competence and task goal orientation suggested that students who viewed themselves as less cognitively able and those who reported low task-focused goals were more inclined to avoid help-seeking in the face of difficulties. Threats from peers and teachers were more significant determinants of avoidance help-seeking behavior. These findings were discussed in relation to classroom practice.
Academic help-seeking, goal orientations, social competence, cognitive competence
A study was conducted to assess the academic performance, educational and occupational aspirations of students from technical secondary schools. Two hundred forty-three students were involved in the study. The findings of the study showed that technical secondary school students have high educational aspiration. The majority plan to study for at least a Bachelor degree. About76% of them plan to enroll in technical courses especially in engineering. About 60% of the students have an average general academic ability and about 50% have an average academic ability in mathematics and sciences. No significant correlations were observed between academic achievement and educational aspirations and occupational aspiration. The majority of the students were confident in obtaining a place for further education, the area of studies and the occupations they aspired for. Students were moderately knowledgeable about the field of studies and the occupations they aspire for.
A study was conducted to assess the leadership characteristics of Universiti Putra students majoring in Education. The study showed that in general, UPM trainee teachers possess the leadership characteristics needed to function effectively as a leader. The study also showed that the trainee teachers' involvement in organizational activities was about average. It was also found that the leadership characteristics differed significantly among students with different level of participation in organizational activities, the perceived ability to manage the students' organizations, the perceived amount of knowledge the students have about the management of the organizations, the perceived importance of a student's organization, and the type of teacher education programs.
Aspirasi kerjaya adalah satu aspek penting dalam kehidupan seseorang yang boleh mempengaruhi kemajuan kerjayanya. Aspirasi kerjaya boleh menjadi daya penarik kepada pelajar sekolah untuk menceburi sesuatu pekerjaan. Satu kajian deskriptif dijalankan untuk mengenal pasti aspirasi kerjaya pelajar bidang kejuruteraan di sekolah menengah teknik di Semenanjung Malaysia. Sejumlah 1,123 pelajar Tingkatan Empat dipilih sebagai sampel kajian. Soal selidik digunakan untuk mengumpul data. Dapatan menunjukkan kebanyakan pelajar perempuan memasuki bidang kejuruteraan awam dan binaan, manakala kebanyakan pelajar lelaki memasuki bidang kejuruteraan elektrikal dan mekanikal. Majoriti responden menyatakan mereka memilih bidang pengajian kerana minat. Walaupun responden memasuki bidang kejuruteraan, hanya separuh daripada mereka bercita-cita menjadi jurutera, manakala yang lain telah memilih pelbagai jenis pekerjaan lain selain jurutera. Justeru itu, adalah dicadangkan agar usaha perlu dilaksanakan untuk menarik lebih banyak pelajar berminat untuk menjadi jurutera, terutama di kalangan mereka yang mengikuti bidang kejuruteraan. Ini boleh dilakukan dengan mendedahkan mereka kepada pelbagai jenis pekerjaan yang berkaitan bidang pengajian mereka.
Aspirasi kerjaya, panduan kerjaya, pembangunan kerjaya, kerjaya dalam kejuruteraan, pendidikan teknikal dan vokasional
Kajian ini bertujuan meninjau persepsi usahawan Bumiputera terhadap keupayaan mereka melaksanakan kemahiran keusahawanan. Kajian ini berbentuk kajian kes ke atas 72 usahawan yang dipilih secara rawak daripada senarai ahli berdaftar dengan Dewan Perniagaan Melayu. Data dikumpul dengan menggunakan soal selidik. Usahawan bumiputera mempunyai keupayaan yang tinggi berkaitan dengan kemahiran membentuk hubungan manusia yang baik, dan menentukan keperluan pelanggan. Secara amnya usahawan bumiputera berkeupayaan sederhana tinggi dalam aspek mengendalikan kemahiran pengurusan. Walau bagaimanapun, lebih daripada 50% usahawan mempunyai persepsi bahawa mereka mempunyai keupayaan 'rendah' ke 'sederhana' untuk melaksanakan kemahiran yang spesifik berkaitan dengan kewangan dan pemasaran. Mereka tidak melihat kemahiran berkaitan dengan pemasaran sebagai kemahiran yang paling penting. Kajian ini merumuskan pengalaman usahawan tidak begitu membantu mereka menimba lebih banyak ilmu pengetahuan dalam melaksanakan aktiviti rutin dalam bidang tersebut. Cadangan telah dibuat untuk menggalakkan usahawan menukar sikap supaya lebih bersedia mengikuti program latihan keusahawanan yang releven untuk mengemas kini ilmu pengetahuan dalam menjalankan perniagaan. Agensi yang memberi latihan keusahawanan sepatutnya menggunakan strategi berbentuk pengalaman supaya menjadi lebih berkesan.
A study was conducted to examine students' perceptions of the effectiveness of teaching and learning in business studies programs in their universities. About 1552 students enrolled as full time students in three public universities in Malaysia participated in the study. Three factors were employed to measure students* perceptions of effective teaching and learning. The factors were Lecturers' Factor, Teaching Methodology, and Course Relevance. Findings showed that a majority of respondents moderately agreed that their lecturers possessed and exhibited qualities described in all three constructs. Individual item description highlighted some interesting trends discussed in this paper. T tests and ANOVA showed significant differences in students' perceptions of all three factors based on their gender, ethnic background, highest academic qualification, and current CGPA scores. There were significant differences in the perceptions of Overall Lecturer Factor based on students' previous work experience, and in the perceptions of Teaching Methodology and Relevance of Courses based on their level of English Language proficiency.
Students' perception, quality of teaching and learning, business studies programs, lecturers' factor, teaching methodology, course relevance