This research attempts to study customer's perceived service quality in the hotel industry. This paper aims to discover what customers think of the quality of service as can be found in the hotel industry by looking into factors influential on this perception such as personal service, technological innovations and quality of food served. The method employed to gather the research resources was adopted from SERVQUAL which is a popular method in measuring perceived service quality. The descriptive and inferential methods were also used in testing and analysing the hypotheses. Data were analysed by using the SPSS package. The research findings indicated that generally, customers were dissatisfied with the service quality provided by the hotel management. From the research, it was also discovered that personal services technology innovation and quality of food served were vital in improving customers' outlook on the service quality. Therefore, the hotelier should try to meet or exceed the customers' expectations, in order to ensure the customers are satisfied. It is very important for the hotelier to take an effort in comprehending and understanding customers' expectations in order to deliver good service, in which if the perceived service equal or exceeded the expected service, they perceived that there is a quality in the service.
Kajian ini bertujuan untuk mengenal pasti tahap tekanan dan kerisauan pelajar dalam mempelajari komponen teras mata pelajaran Kemahiran Hidup. Seramai 146 responden menjadi subjek kajian. Kebanyakannya atau 76.7% merupakan pelajar sekolah menengah, selebihnya merupakan pelajar pendidikan guru dalam bidang pendidikan vokasional. Stres diukur dengan menggunakan item yang telah dibentuk sendiri oleh pengkaji dengan nilai alpha 0.68. Pelajar didapati paling stres apabila merasa bersalah kerana gagal mencapai apa yang diharapkan, dan merasa resah apabila menunggu keputusan ujian Kemahiran Hidup. Beberapa dapatan berbentuk kualitatif berkaitan dengan faktor yang menyebabkan stres dan kerisauan dibincangkan. Penyelidik telah menyenaraikan beberapa cadangan yang praktikal untuk menangani tekanan akademik pelajar Kemahiran Hidup. Proses pengajaran-pembelajaran komponen Kemahiran Manipulatif dan Perdagangan dan Keusahawanan perlu diperbaiki untuk mengurangkan stres pelajar,
Satu kajian telah dijalankan ke atas guru wanita yang mengajar mata pelajaran Kemahiran Hidup dari daerah Hulu Langat, Selangor Darul Ehsan. Objektif kajian ialah (a) untuk menentukan tahap stres di kalangan guru-guru tersebut dan (b) untuk menerangkan stres dari dua pembolehubah bebas, iaitu beban kerja dan faktor pelajar. Data telah diperoleh melalui soal selidik yang telah dibentuk khas untuk mengukur stres, beban kerja dan faktor pelajar. Selain itu, melalui soalan terbuka, kajian ini juga cuba mendapatkan maklumat tentang faktor-faktor lain yang menyebabkan stres. Dapatan kajian menunjukkan 50% daripada responden berada dalam kategori tidak stres dan yang 50% lagi berada dalam keadaan stres. Apabila analisis regresi dibuat ke atas stres, didapati sebanyak 72 peratus daripada varian stres adalah disebabkan oleh kedua-dua faktor iaitu beban kerja dan pelajar. Dapatan kajian mempunyai beberapa implikasi tentang bagaimana hendak mengatasi stres di kalangan guru secara umum.
This paper presents the findings of studies regarding the attitude of rural Malays in Peninsular Malaysia pertaining to the development of their idle agricultural land, in particular, the prospects of the entry of private developers. The findings point to an inconsistency in their attitude, in that, while concurring to the need of resolving the idle land problem, the Malays were not prepared to have non-Malay private developers undertaking the task. Further probing highlights the fact that behind this refusal was a desire to relegate the task to the Malay younger generation as such bequeathing would ensure the continuity of the Malay dominance in this country.
Extent and causes of idle land, rural Malays' powerlessness, performance of government agencies in developing idle land, rationale for policy shift, privatization of rehabilitation of idle land
The study examined the relationship between choice of quality differentiated audit firm and initial return at listing. It is conjectured that the superior audit quality of Tier 1 audit firms helps to reduce ex-ante uncertainty and consequently reduces the initial premiums at listing. The findings show that there is an inclination for listed firms to engage Tier 1 audit firms, and no significant difference in the initial returns of IPOs firms audited by either Tier 1 or Non-Tier I audit firms were observed. However, higher significant initial returns for new issues were observed for Second Board firms relative to Main Board firms. The findings do not appear to suggest that the auditor reputation is a determinant of initial returns at listing. The findings are consistent with those documented by Shamsher and Annuar (1997) that investors are indifferent to the quality of audit service provided by Tier 1 and Non-Tier 1 audit firms.
Entrepreneurial efforts in the form of small, new businesses have become an important force in the economic growth of a nation. Living Skills subject (KHB) with an entrepreneurship component was introduced in the Malaysian school curriculum since 1988, but a question arise whether the teachers themselves possess the entrepreneurial characteristics needed. A survey was conducted to investigate the levels of the perceived entrepreneurial characteristics of the Integrated Living Skills teachers (KHB) in Malaysian secondary schools. Findings indicated that a majority of the teachers participated in the study had a moderate level of perceived entrepreneurial characteristics. Male teachers were more entrepreneurial compared to female teachers. The entrepreneurial characteristics of teachers with different teaching responsibility did not differ. Teachers who aspired for entrepreneurship were more entrepreneurial than the teachers who did not have such an aspiration. It is believed that all KHB teachers should possess the entrepreneurship characteristics and it can be developed through in-service training. It is suggested that all teacher education programme should have a 3 credit course in entrepreneurship education.
Entrepreneurial characteristics, Living Skills, teacher education programme
This paper attempts to model the effects of financial liberalization and innovations on the demand for broad money in Malaysia, The nonlinear learning function and error-correction mechanism model were utilized. The results of encompassing tests and dynamic (ex post) simulation confirm the error-correction as the parsimonious specification. The augmented error-correction model with nonlinear interacted variables is unable to detect the effects of financial liberalization on Malaysian broad money demand.
Broad money demand, financial liberalization and innovation, nonlinear learning function, and error-correction model