Setiawati, C. I. and Sitorus, P. MT.
Pertanika Journal of Tropical Agricultural Science, Volume 24, Issue S, June 2016
Keywords: Eco-driver factors, hotel operations, environmental performance
Published on: 10 November 2016
This is an empirical research that investigates and attempts to define dominant drivers of environmental friendly hotels from an operational perspective in Indonesia. This research uses qualitative method and analyses actions, programmes, initiatives and plans of each object to locate the dominant factors. It also describes the environmental performances of each hotel. This research finds that INSPIRA's dominant driver factor is ts competitiveness and organisational 'greenness'. For Victoria Hotel, the dominant driver factor is its continuous green attitude by using latest technologies. In Sumaq, Machu Picchu, the dominant driver factors are both regulation and customer requirements of green services. All these actions are green manifestations or eco-drivers for excellent performance in the hotel industry.
ISSN 1511-3701
e-ISSN 2231-8542