The main purpose of this paper is to gain an insight into the importance of communication skills in employment and to determine significant roles that support communication ability in the Malaysian context. Data for the analysis were collected and gathered through a questionnaire survey that was distributed online and manually. The results were then analysed based on the frequency and percentage of variables. The findings of the study indicated that almost all respondents agreed that communication skills are important in employment. Five key determinants were provided for the respondents to evaluate their importance in helping to develop communication skills. In view of this, formal education is perceived as the most substantial role in improving one's communication skills. It is thus recommended to respond to the key factors through integration of different approaches to enhance language proficiency and communication skills among youths.