e-ISSN 2231-8542
ISSN 1511-3701

Home / Regular Issue / JTAS Vol. 26 (T) Mar. 2018 / JSSH-T0675-2018


Analysis of Users' Satisfaction with Website Service of STIE Inaba Bandung

Adryan Rachman, Ratih Hurriyati, Lili Adi Wibowo and Vanessa Gaffar

Pertanika Journal of Tropical Agricultural Science, Volume 26, Issue T, March 2018

Keywords: Communication medium, information quality, user satisfaction, website service, web design

Published on: 8 Jun 2018

This study discusses the importance of the internet to improve the competitive edge of Sekolah Tinggi Ilmu Ekonomi Inaba (Inaba School of Business) Bandung compared with other universities. The STIE Inaba Bandung's website serves as a communication medium to provide information for students, lecturers, and the general public. This research adopted a survey method to analyse the effects of website design and information quality on user satisfaction. A total of 39 questionnaires were distributed to 2016 first-semester postgraduate students from Management Studies. A quantitative method by using structural equation model, partial least square SEM – PLS, was used to analyse the data. Findings showed that website design and quality of information had a positive effect on user satisfaction.

ISSN 1511-3701

e-ISSN 2231-8542

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