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Implementation of NAMS Cycle Model — A Continuous Improvement Model from an Islamic Perspective

Afroza Bulbul Afrin, Rafikul Islam and Md. Yousuf Ali

Pertanika Journal of Social Science and Humanities, Volume 28, Issue 2, June 2020

Keywords: Continuous improvement, implementation process, Islamic values of management, NAMS cycle, TQM

Published on: 26 June 2020

The main objective of this research was to develop an implementation process of the newly developed continuous improvement (CI) model — NAMS Cycle. Erecting on the affirmative postmodernism philosophy, fundamental epistemological foundations of this research are the Qur’en and the Sunnah of the Prophet (peace be upon him) and the contributions of scholars in Islam. A qualitative methodology was adopted to conduct this research. Data were collected through focus group discussions (FGD) and semi-structured in-depth interviews and were analysed manually. Based on the data, the researchers had finalised a five-step implementation process of the NAMS cycle started with decision making and followed by education and training, implementation, evaluation, and corrective measures. Organisations should test its practicability by implementing the model.

ISSN 0128-7702

e-ISSN 2231-8534

Article ID

JSSH-4627-2019

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