e-ISSN 2231-8534
ISSN 0128-7702

Home / Special Issue / JSSH Vol. 24 (S) Jul. 2016 / JSSH-S0174-2016


Knowledge Management System Evaluation

Kristin, Desi Maya and Ekawati, Evy

Pertanika Journal of Social Science and Humanities, Volume 24, Issue S, July 2016

Keywords: Knowledge; Knowledge Management System; Evaluation; Factor Analysis; User Awareness

Published on: 25 Nov 2016

The aim of this research is to determine the factors that may affect user awareness when using KM Portal. It analyses KMS using factor analysis to determine the factors influencing user awareness of KM Portal. Research is done through questionnaire on 275 respondents to collect data on KM Portal. The study showed that three factors influenced user awareness for KM Portal, 1) quality of KM Portal content and features; 2) admin and company participation; 3) user participation. All factors produced a model that can be used for the calculation of user awareness of KM Portal. It also showed that in terms of data processing, the current state of KM Portal is barely sufficient. Thereby suggesting that the company can increase user awareness of KM Portal by improving the three factors mentioned.

ISSN 0128-7702

e-ISSN 2231-8534

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