e-ISSN 2231-8534
ISSN 0128-7702

Home / Special Issue / JSSH Vol. 24 (S) Jul. 2016 / JSSH-S0237-2016


Operationalizing Internal Knowledge Transfer Factors: An Application for Small and Medium Enterprises (SMEs)

Sondari, M. C. and Akbar, R. M.

Pertanika Journal of Social Science and Humanities, Volume 24, Issue S, July 2016

Keywords: Knowledge transfer, knowledge transfer factors, small and medium enterprises (SMEs)

Published on: 25 Nov 2016

Being aware of the knowledge transfer process enables small and medium enterprises (SMEs) to improve their organisation. Despite the many barriers that prevent SMEs from conducting knowledge transfer, SMEs should be aware of the factors that should be considered in the knowledge transfer process. This paper aims to operationalise factors that should be considered in the knowledge transfer process, especially in small and medium enterprises (SMEs). From interviews conducted with 13 employees as informants, we discovered indicators for each dimension that we adopted from the original model, namely, co-worker, senior employee and director for the dimension, actor; job-related and non-job-related for the dimension, context; services and product for the dimension, content, and for the dimension, media, we identified website, e-mail and chatting application. We also identified a new dimension that was not mentioned in the original model, namely, time, which comprises frequency and duration as indicators.

ISSN 0128-7702

e-ISSN 2231-8534

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